Level 3 Supported Accommodation 

Cooloola House (formerly Winston House, later Colville House) is an associated entity of 121 Care. Cooloola House is a 21-bed supported accommodation facility based in Gympie.

Our highly trained team of support and community workers assist persons living with mental health conditions such as epilepsy schizophrenia, bipolar disorder as well as intellectual disabilities and other mental health conditions.

Cooloola House provides pathways and opportunities for residents to live an independent life. Onsite services include 24/7 support with meals, medication management, health care and personal support. The team at Cooloola work with NDIS providers to provide the gaps in the support that residents may not be able to receive in-house.

Residents at Cooloola House are encouraged through supports provided, to settle in and treat the residence as their home.

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Services provided 

Cooloola House provides a sense of home. The focus on supports is to equip the individual with the skills ad confidence to re-engage in the community starting within the community of residents, as well as learning everyday skills such as cooking, basic hygiene and social interactions. Residents often comment about how they feel safe, respected and love the sense of community they feel in both the local area and with fellow residents. Friendships, inclusion and camaraderie are the norm at Cooloola House and residents genuinely care for and look out for each other.

Services provided at Cooloola House include:

  • Housekeeping and linen
  • All meals including morning and afternoon tea
  • Personal support as required
  • Organised outings and social events
  • Medical and allied health appointments
  • Medication management
  • Support staff onsite 24/7
  • Recreation facilities
  • Training provided to enhance living and life skills
  • Assistance to engage external support services

Every effort is made to ensure that the nature and supports offered are tailored to suit individual needs.

For further information, contact P: (07) 0477 887 084 or E: manager@winstonhouse.org.au

Download our DL Flyer here.

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121 Care’s approach gives people real choice of how much responsibility and control they want to take for their own care plan. I first became involved with 121 Care as a Committee member, but soon was so impressed with the model of listening and insistence on client input that I changed from my previous service provider to 121 Care.

Robert, a client since 2014

121 Care
2019-10-25T16:34:32+10:00

Robert, a client since 2014

121 Care’s approach gives people real choice of how much responsibility and control they want to take for their own care plan. I first became involved with 121 Care as a Committee member, but soon was so impressed with the model of listening and insistence on client input that I changed from my previous service provider to 121 Care.
The biggest benefits with 121 Care are choosing my own carers (I have a fantastic team); the flexibility to run my own roster and organise my shifts with my carers has been awesome. The office staff are very respectful and helpful when I need something. I never feel like I’m a number, but a person which matters to me a lot.

Casey, a client since 2013

121 Care
2019-10-25T16:40:12+10:00

Casey, a client since 2013

The biggest benefits with 121 Care are choosing my own carers (I have a fantastic team); the flexibility to run my own roster and organise my shifts with my carers has been awesome. The office staff are very respectful and helpful when I need something. I never feel like I’m a number, but a person which matters to me a lot.
What I’m grateful for most about getting my support through 121 Care is that I can stay in my own home. The staff members also help me to achieve my goals and offer paid training to our carers to become better workers.

Anne, a client since 1997

121 Care
2019-10-25T16:42:14+10:00

Anne, a client since 1997

What I’m grateful for most about getting my support through 121 Care is that I can stay in my own home. The staff members also help me to achieve my goals and offer paid training to our carers to become better workers.
I appreciated that 121 Care gave me control, rather than telling me what to do. The freedom to interview and choose my own workers is what I like most about my care, rather than being allocated workers without any consultation. It was made clear to me from the start that I would run my own care with my own workers.

David, a client since 1999

121 Care
2019-10-25T16:43:06+10:00

David, a client since 1999

I appreciated that 121 Care gave me control, rather than telling me what to do. The freedom to interview and choose my own workers is what I like most about my care, rather than being allocated workers without any consultation. It was made clear to me from the start that I would run my own care with my own workers.
Just to let you know that Fran, Jenny and myself are extremely happy with the support being given to Jenny at this time. Both workers are excellent!!!

David, parent of a client

121 Care
2020-02-28T10:37:45+10:00

David, parent of a client

Just to let you know that Fran, Jenny and myself are extremely happy with the support being given to Jenny at this time. Both workers are excellent!!!

Sarah (Skelton, Liaison Officer), you have gone about making a difference in a person's life.


Sarah assisted a client with obtaining a volunteer dog groomer role which the client is enjoying tremendously.

Jo Priestly, Client Services Manager (retired 2019)

121 Care
2020-02-28T10:44:02+10:00

Jo Priestly, Client Services Manager (retired 2019)

Sarah (Skelton, Liaison Officer), you have gone about making a difference in a person's life. Sarah assisted a client with obtaining a volunteer dog groomer role which the client is enjoying tremendously.

Thanks for the hard work Jeanie (McDonnell, Client Service Manager). I'm sure it will improve service delivery.

SA, Senior Reportable Incidents Office, NDIS Commission

121 Care
2020-02-28T10:47:43+10:00

SA, Senior Reportable Incidents Office, NDIS Commission

Thanks for the hard work Jeanie (McDonnell, Client Service Manager). I'm sure it will improve service delivery.
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121 Care