“A DREAM written down with a date becomes a GOAL.

A goal broken down into steps becomes a PLAN.

A plan backed by ACTION becomes REALITY.” – Greg Reid

   

Your support coordinator is your personal coach and mentor, there to help you get the most out of your NDIS plan.

Our support coordinators will work with you to achieve your goals as well as build and maintain a resilient network of formal and informal supports.

Support coordination is funded in your NDIS plan under Capacity Building.

We provide support coordination services to NDIS participants living in supported accommodation, supported independent living facilities as well as those living at home.

Our support coordinators will 

  • Listen to you and understand your support needs
  • Communicate with you in a way that you request and understand
  • Help you navigate the NDIS so that your plan reflects what you need
  • Help you explore and set goals
  • Work with you to build your confidence to find and engage service providers who can help you meet your goals
  • Connect you with services to help you achieve your goals
  • Help you if something goes wrong
  • Monitor and ensure that your supports are meeting your needs
  • Review your plans when they’re due

Download our 121 Support Coordination Brochure

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121 Care’s approach gives people real choice of how much responsibility and control they want to take for their own care plan. I first became involved with 121 Care as a Committee member, but soon was so impressed with the model of listening and insistence on client input that I changed from my previous service provider to 121 Care.

Robert, a client since 2014

121 Care
2019-10-25T16:34:32+10:00

Robert, a client since 2014

121 Care’s approach gives people real choice of how much responsibility and control they want to take for their own care plan. I first became involved with 121 Care as a Committee member, but soon was so impressed with the model of listening and insistence on client input that I changed from my previous service provider to 121 Care.
The biggest benefits with 121 Care are choosing my own carers (I have a fantastic team); the flexibility to run my own roster and organise my shifts with my carers has been awesome. The office staff are very respectful and helpful when I need something. I never feel like I’m a number, but a person which matters to me a lot.

Casey, a client since 2013

121 Care
2019-10-25T16:40:12+10:00

Casey, a client since 2013

The biggest benefits with 121 Care are choosing my own carers (I have a fantastic team); the flexibility to run my own roster and organise my shifts with my carers has been awesome. The office staff are very respectful and helpful when I need something. I never feel like I’m a number, but a person which matters to me a lot.
What I’m grateful for most about getting my support through 121 Care is that I can stay in my own home. The staff members also help me to achieve my goals and offer paid training to our carers to become better workers.

Anne, a client since 1997

121 Care
2019-10-25T16:42:14+10:00

Anne, a client since 1997

What I’m grateful for most about getting my support through 121 Care is that I can stay in my own home. The staff members also help me to achieve my goals and offer paid training to our carers to become better workers.
I appreciated that 121 Care gave me control, rather than telling me what to do. The freedom to interview and choose my own workers is what I like most about my care, rather than being allocated workers without any consultation. It was made clear to me from the start that I would run my own care with my own workers.

David, a client since 1999

121 Care
2019-10-25T16:43:06+10:00

David, a client since 1999

I appreciated that 121 Care gave me control, rather than telling me what to do. The freedom to interview and choose my own workers is what I like most about my care, rather than being allocated workers without any consultation. It was made clear to me from the start that I would run my own care with my own workers.
Just to let you know that Fran, Jenny and myself are extremely happy with the support being given to Jenny at this time. Both workers are excellent!!!

David, parent of a client

121 Care
2020-02-28T10:37:45+10:00

David, parent of a client

Just to let you know that Fran, Jenny and myself are extremely happy with the support being given to Jenny at this time. Both workers are excellent!!!

Sarah (Skelton, Liaison Officer), you have gone about making a difference in a person's life.


Sarah assisted a client with obtaining a volunteer dog groomer role which the client is enjoying tremendously.

Jo Priestly, Client Services Manager (retired 2019)

121 Care
2020-02-28T10:44:02+10:00

Jo Priestly, Client Services Manager (retired 2019)

Sarah (Skelton, Liaison Officer), you have gone about making a difference in a person's life. Sarah assisted a client with obtaining a volunteer dog groomer role which the client is enjoying tremendously.

Thanks for the hard work Jeanie (McDonnell, Client Service Manager). I'm sure it will improve service delivery.

SA, Senior Reportable Incidents Office, NDIS Commission

121 Care
2020-02-28T10:47:43+10:00

SA, Senior Reportable Incidents Office, NDIS Commission

Thanks for the hard work Jeanie (McDonnell, Client Service Manager). I'm sure it will improve service delivery.
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121 Care