121 Care is committed to providing you with the best possible customer service experience. 121 Care is bound by the Privacy Act 1988 (Cth), which sets out a number of principles concerning the privacy of individuals.
Collection of your personal information
Personal information (“Personal Information”) is data that can be used to identify, either directly or indirectly, an individual to whom the information applies. The information that we may collect from you includes your name, mailing address, phone number, email address, contact preferences, occupation, login information (account number, password), marketing preferences, social media account information, and as applicable, IP address.
121 Care will not collect any Personal Information about you unless you voluntarily choose to provide it to us or our partners (e.g. to obtain a newsletter subscription, or make a donation), you provide your explicit consent, or unless it is permitted by applicable laws and regulations. Your personal information will not be disclosed to a third party without your consent, unless otherwise directed by a lawful entity to do so.
Sharing of your personal information
We may occasionally hire other companies to provide services on our behalf, including but not limited to handling customer support enquiries or processing transactions. Those companies will be permitted to obtain only the personal information they need to deliver the service.
121 Care takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.
Use of your personal information
When you do voluntarily provide us with Personal Information, we will use it to provide you information about our services, newsletters, respond to specific enquiries, provide a receipt for donation made and the like. We also use the information we collect to improve the content of our website, to notify customers of updates to our website, services, and also to contact customers for marketing and sales purposes, including updates, that are related to a customer’s specific needs and interests. Your personal information will not be disclosed to a third party without your consent, unless otherwise directed by a lawful entity to do so.
Accessing Your Personal Information
You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons. 121 Care reserves the right to charge a fee for searching for, and providing access to, your information on a per request basis.
Call: (07) 5443 9777
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PO Box 368,
Cotton Tree, Qld 4558