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THE National Disability Insurance Scheme

This page will be regularly updated with information on how to make the best transition to the National Disability Insurance Scheme (NDIS). At 121 Care, we understand there is a lot of confusion and angst about the impending changes.
If you would like to discuss your NDIS care plan and how to get the most out of the new system, whether you are an existing 121 Care client or looking at your options, call us to arrange an appointment.
For more information on the NDIS and how it may impact you, visit: NDIS – Government information page

The Australian Department of Human Services continues to provide some quality information on the roll out of the NDIS.

To find out more about the roll out of the scheme across Queensland, click here. The NDIS in Queensland

121 Care is NDIS registered and starting pre-planning now

121 Care has been approved by the National Disability Insurance Agency (NDIA) to provide the following National Disability Insurance Scheme (NDIS) supports in Queensland:

  • Personal Activities (High support)
  • Assist Personal Activities
  • Plan Management
  • Assist – Life Stage, Transition
  • Support Co-ordination
  • Development  – Life Skills
  • Assist – Travel/Transport
  • Household tasks (domestic assistance)
  • Innovative Community Participation.

While the NDIS will not roll out on the Sunshine Coast until January 2019, it is never too early to startNDIS new your NDIS pre-planning. 121 Care has developed a pre-planning tool which is now available. If you would like to discuss how to start pre-planning for your NDIS plan, give us a call today on 5443 9777.

To help get you used to how the NDIS Participant Portal works, we strongly encourage you to spend some time going through the portal. This will help to alleviate some of the stress of using the portal when you are registered. The step-by-step guide to using the Participant Portal can be found here. 


FREE National Disability Insurance Scheme (NDIS) Sessions


The number of people on the Sunshine Coast living with a disability, and who are entitled to government funding, is expected to double in the next few years under the introduction of the National Disability Insurance Scheme (NDIS).

While the NDIS has been rolled out across much of Australia in the last 18 months, it will not come into effect on the Sunshine Coast until January 1, 2019. However, the evidence suggests that those who have access to quality information about the NDIS are able to make a smoother transition to the new system than those who do not.

“There has been a lot of concern among with people with disabilities, their families and carers about what the introduction of the NDIS will mean for their funding,” 121 Care General Manager Kym Chomley said.

“It is likely though, that many more people will be eligible for long-term funding under the NDIS for the provision of support services. We have seen the NDIS rollout in other parts of Australia and we have seen what has worked well with the system and what clients need to be aware of.

“Like all things, the more information individuals have, the more empowered they can be.

“The Federal Government has given an undertaking that no individuals will be worse off financially under the NDIS. We want to ensure people on the Sunshine Coast living with a disability know how to enter into the NDIS and get the most out of it to ensure they have all the support they need and can aim to live a life which is enriching and joyful.”

The reason so many people are concerned about changes to their funding models is because the funding is used, among other things, to pay support staff to help them get in and out of bed, meal preparation, bathing, dressing, social interaction, shopping. These are things those without a disability take for granted.

“The more planning people with disabilities do before the NDIS is introduced, the more likely they are to get the funding they both need and would like,” Ms Chomley said.

“121 Care is encouraging people with a disability to start planning for the NDIS as soon as possible. This allows them to be clear on what they need and allows their service providers to help them get it.”

NDIS funding will be available to Australians with a disability, who are aged 65.

If you would like more information on the NDIS please do not hesitate to contact us on 5443 9777.

The news is not all bad


There is no doubt there has been a lot of negative press about the roll out of the National Disability Insurance Scheme (NDIS). This information has been widely shared.

So we here at 121 Care thought we would share some of the positive stories about the NDIS and how it has changed lives for the better. These stories come from the Every Australian Counts website 

In just six years Every Australian Counts supporters have made the NDIS real – transforming it from a vision that united Australians in every corner of the country to a scheme that is now rolling out in every state and territory,” the website said.

“From a broken, fragmented and unfair system to a new scheme that places people first – giving people with disability choice and control over the supports they need based on their plans and goals for their own lives.”


NDIA Chairman addresses concerns


As I am writing this letter to you, I can hear my two adult sons with disability in our kitchen. They are with my wife, preparing our Father’s Day lunch.

I am grateful they have allowed me time today to write to you, my NDIS family; the thousands of Australians with disability, their families, friends and carers.

As I travel across Australia, and speak to and receive many letters and emails from the NDIS community – whom I now call family – I am constantly reminded of the daily and lifelong struggles you face with great courage and determination.

This makes me acutely aware that the past few weeks must have been very difficult.

Each time the NDIS experiences challenges, hundreds and thousands of Australians fear the worst: that the NDIS won’t reach them and help change their lives for the better.

I assure you, the NDIS will be delivered in full, right across Australia.

From July 1, there have been some significant issues, with the introduction of the new portal and our communications with stakeholders. I apologise for the stress this has caused.

Now the portal is operating successfully with 96 per cent of payments being processed and paid within 48 hours.

I thank you for your patience while we have been working to improve the new portal.

What has given me great confidence during these last few weeks has been the commitment and high capability of our staff, the culture we have built of learning as well as performing and the expertise and commitment of our many partners.

Minister Porter, our staff, other members of the public service, our partners, and many service providers have all united to overcome this challenge. It is shared commitments, like we have seen in recent weeks, that will ensure that the NDIS is delivered successfully.

During the trial phase of the NDIS, we also experienced and overcame many challenges.

Looking ahead, some of the risks and challenges will be big. Others will be small. Not everything will be right first time.

However, our track record of agile, measured and highly effective responses should give you and the Australian community confidence that we are building the NDIS successfully.


Last updated:  19 May 2017