Information for employees, clients and friends on COVID-19

The response to the Novel Coronavirus or COVID-19 as it is commonly referred to, is rapidly changing on all fronts – at work, at home, and in the wider community. Travel and movement restrictions are in place and people are encouraged to observe what the World Health Organisation (WHO) sets as standard-precautions-in-health-care (universal precautions) in relation to this global pandemic.

121 Care operate a number of supported independent living (SIL) facilities through Guardien Group as well as supported living accommodations through Colville Lodge and Winston House. In addition, 121 Care provide support workers and support coordination services to a number of clients with disabilities, in their homes as well as allied health services through Suncoast Integrated Therapies. The majority of our clients have underlying health and/or medical issues that make them vulnerable to COVID-19, which requires us to ensure that we do everything possible to prevent entry of the virus into the homes and facilities that we work in, and operate. The cooperation of all staff and members of the public is very important in this regard.

To assist in keeping information accessible and available to anyone who may have a family member or friend supported by us, we have provided information fact sheets and links below to help with any questions you may have with respect to COVID-19.

View the Australian Government’s Department of Health Resources for the following:

Helpful links

Centrelink      NDIS (COVID-19) Information for Participants      Australian Tax Office      Queensland Health       Disability Services Consulting

COVID-19 Posters

COVID-19 Keeping your distance      COVID-19 Stop the spread

   

Videos

7 Steps to hand washing      COVID-19 video part 1     COVID-19 video part 2

Fact sheets

COVID-19 Help Lines    Supporting people with disability    COVID-19 FAQs    Early access to superannuation      Income support for individuals       Payments to support households     Providing support for retirees    20-04-03 Immediate Response Plan for PWD During COVID-19       JobKeeper Payment for employees

DSC Resources

NDIA announces massive changes to the NDIS amid COVID-19 pandemic        Stress and anxiety management during the Coronavirus outbreak         COVID-19 resources and policy for people with disability and providers      Guide for NDIS support providers  

Clients seeking information on services can contact Jeanie on 0477 770 900 E: jmcdonnell@121care.org.au 

AccessEAP

Employees of 121 Care, Guardien Group, Winston House and Colville Lodge with email addresses linked to @121care, @colvillelodge, @guardien, @winstonhouse – can register for our Employee Assistance Programme with AccessEAP and book a counselling appointment or view the online resources available. 

Personal Tools for Managing your Personal Relationships during Covid-19     Personal Tools for Parenting your Children and Teenagers during Covid-19     Personal Tools for Supporting Parents during Covid-19    Self care for employees during the Covid-19 Pandemic    Self care for managers during the Covid-19 Pandemic     Working from home during the Covid-19 Pandemic – Employees     Working from home during the Covid-19 Pandemic – Managers

Employees seeking more information on AccessEAP or their employment can contact Lorraine on 0477 774 103 E: teamleaderhr@121care.org.au

 

 

 

 

 

 

 

 

 

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121 Care’s approach gives people real choice of how much responsibility and control they want to take for their own care plan. I first became involved with 121 Care as a Committee member, but soon was so impressed with the model of listening and insistence on client input that I changed from my previous service provider to 121 Care.

Robert, a client since 2014

121 Care
2019-10-25T16:34:32+10:00

Robert, a client since 2014

121 Care’s approach gives people real choice of how much responsibility and control they want to take for their own care plan. I first became involved with 121 Care as a Committee member, but soon was so impressed with the model of listening and insistence on client input that I changed from my previous service provider to 121 Care.
The biggest benefits with 121 Care are choosing my own carers (I have a fantastic team); the flexibility to run my own roster and organise my shifts with my carers has been awesome. The office staff are very respectful and helpful when I need something. I never feel like I’m a number, but a person which matters to me a lot.

Casey, a client since 2013

121 Care
2019-10-25T16:40:12+10:00

Casey, a client since 2013

The biggest benefits with 121 Care are choosing my own carers (I have a fantastic team); the flexibility to run my own roster and organise my shifts with my carers has been awesome. The office staff are very respectful and helpful when I need something. I never feel like I’m a number, but a person which matters to me a lot.
What I’m grateful for most about getting my support through 121 Care is that I can stay in my own home. The staff members also help me to achieve my goals and offer paid training to our carers to become better workers.

Anne, a client since 1997

121 Care
2019-10-25T16:42:14+10:00

Anne, a client since 1997

What I’m grateful for most about getting my support through 121 Care is that I can stay in my own home. The staff members also help me to achieve my goals and offer paid training to our carers to become better workers.
I appreciated that 121 Care gave me control, rather than telling me what to do. The freedom to interview and choose my own workers is what I like most about my care, rather than being allocated workers without any consultation. It was made clear to me from the start that I would run my own care with my own workers.

David, a client since 1999

121 Care
2019-10-25T16:43:06+10:00

David, a client since 1999

I appreciated that 121 Care gave me control, rather than telling me what to do. The freedom to interview and choose my own workers is what I like most about my care, rather than being allocated workers without any consultation. It was made clear to me from the start that I would run my own care with my own workers.
Just to let you know that Fran, Jenny and myself are extremely happy with the support being given to Jenny at this time. Both workers are excellent!!!

David, parent of a client

121 Care
2020-02-28T10:37:45+10:00

David, parent of a client

Just to let you know that Fran, Jenny and myself are extremely happy with the support being given to Jenny at this time. Both workers are excellent!!!

Sarah (Skelton, Liaison Officer), you have gone about making a difference in a person's life.


Sarah assisted a client with obtaining a volunteer dog groomer role which the client is enjoying tremendously.

Jo Priestly, Client Services Manager (retired 2019)

121 Care
2020-02-28T10:44:02+10:00

Jo Priestly, Client Services Manager (retired 2019)

Sarah (Skelton, Liaison Officer), you have gone about making a difference in a person's life. Sarah assisted a client with obtaining a volunteer dog groomer role which the client is enjoying tremendously.

Thanks for the hard work Jeanie (McDonnell, Client Service Manager). I'm sure it will improve service delivery.

SA, Senior Reportable Incidents Office, NDIS Commission

121 Care
2020-02-28T10:47:43+10:00

SA, Senior Reportable Incidents Office, NDIS Commission

Thanks for the hard work Jeanie (McDonnell, Client Service Manager). I'm sure it will improve service delivery.
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121 Care