Our vision

Choose the life you love.

Our mission

To create opportunities for the life you choose.

Our values

Courage to be bold and open to change

Honesty to have integrity and be transparent

Opportunities to be inspired by new things

Innovation to do things differently and keep improving

Commitment to our clients and colleagues to attain a standard of excellence

Equality to champion the lives of everyone equally

Our story

At the turn of the 90s, a group of people living with spinal cord injury on
the Sunshine Coast decided that they wanted to be in a position to tailor
the supports and services they needed, to when they needed it and how
they wanted them delivered. They wanted to exercise choice and control.
This flipped on its head, the idea that the only supports and care to be
provided for people with disabilities (PWDs), would be in an institutionalised
or medical setting.

121 Care (formerly Quality Lifestyle Alliance) was formed in 1992, and this
changed the way that People with disabilities received supports, it also ensured
that they could continue to live independently and enjoy a better quality of life
on their terms. In the years following, 121 Care expanded its supports from spinal
cord injury to include other disabilities with neurological conditions or physical
conditions such as cerebral palsy, amputees, traumatic brain injury.

On its 25th anniversary, 121 Care took another step forward by expanding
services to include supports to people living with mental illness and intellectual
disabilities. This meant operating supported accommodations and supported
independent living.

“This was a significant milestone for us as a community-based
not-for-profit because we identified a need and knew that the
model of care that we provided, would work well for those in
supported accommodation and supported independent living ,”
says 121 Care CEO, Kym Chomley.

“NDIS was being rolled out at about the same time so the NDIS’s philosophy
of choice and control, matched/married well with 121 Care’s ethos and values..”

An accredited NDIS service provider, 121 Care continues to provide in-home
supports, and support coordination services across the Sunshine Coast and
south-east Queensland. Through Guardien Group, 121 Care offers supported
independent living facilities on the Sunshine Coast, Brisbane. For supported
accommodation residential services, 121 Care operate Colville Lodge in
Brisbane and Winston House in Gympie.

 

121 Care

Tailored support 

We listen to what you need or require and we tailor
our support services to suit.
We will:

  • Screen and reference check suitable support
    staff for your consideration
  • Take care of all the administrative requirements
    associated with managing employees
  • Ensure your support workers are trained to deliver
    the services and supports that you require.

In turn, you will be given:

  • The choice to select the support team to help you
    with your daily support needs
  • The independence to schedule your support services
    based on your routine and requirements

Support for clients with:

  • Recent or long-term injuries
  • Acquired brain injury
  • Cerebral palsy
  • Mental health conditions including
    intellectual disabilities
  • Muscular dystrophy
  • Multiple sclerosis
  • Spinal injuries
  • Amputees
  • Stroke
  • Other conditions upon assessment

Funding through: WorkCover, iCare, Transport
Accident Commission (TAC), fee for service and
other funded services.

Our staff are trained for high care support.

Our Patron – Barry Charles

Barry became our Patron in October 2014. We feel
very privileged to have him on board of 121 Care.

This unique singer with a blues and rock background
has been entertaining people locally and internationally
since 1973. Barry contracted polio at 15 months of age.
Despite his physical difficulties, nothing has slowed
down this high spirited performer.

 

 

 

121 Care is an independent registered charity and not for profit organisation

 

 

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121 Care’s approach gives people real choice of how much responsibility and control they want to take for their own care plan. I first became involved with 121 Care as a Committee member, but soon was so impressed with the model of listening and insistence on client input that I changed from my previous service provider to 121 Care.

Robert, a client since 2014

121 Care
2019-10-25T16:34:32+10:00

Robert, a client since 2014

121 Care’s approach gives people real choice of how much responsibility and control they want to take for their own care plan. I first became involved with 121 Care as a Committee member, but soon was so impressed with the model of listening and insistence on client input that I changed from my previous service provider to 121 Care.
The biggest benefits with 121 Care are choosing my own carers (I have a fantastic team); the flexibility to run my own roster and organise my shifts with my carers has been awesome. The office staff are very respectful and helpful when I need something. I never feel like I’m a number, but a person which matters to me a lot.

Casey, a client since 2013

121 Care
2019-10-25T16:40:12+10:00

Casey, a client since 2013

The biggest benefits with 121 Care are choosing my own carers (I have a fantastic team); the flexibility to run my own roster and organise my shifts with my carers has been awesome. The office staff are very respectful and helpful when I need something. I never feel like I’m a number, but a person which matters to me a lot.
What I’m grateful for most about getting my support through 121 Care is that I can stay in my own home. The staff members also help me to achieve my goals and offer paid training to our carers to become better workers.

Anne, a client since 1997

121 Care
2019-10-25T16:42:14+10:00

Anne, a client since 1997

What I’m grateful for most about getting my support through 121 Care is that I can stay in my own home. The staff members also help me to achieve my goals and offer paid training to our carers to become better workers.
I appreciated that 121 Care gave me control, rather than telling me what to do. The freedom to interview and choose my own workers is what I like most about my care, rather than being allocated workers without any consultation. It was made clear to me from the start that I would run my own care with my own workers.

David, a client since 1999

121 Care
2019-10-25T16:43:06+10:00

David, a client since 1999

I appreciated that 121 Care gave me control, rather than telling me what to do. The freedom to interview and choose my own workers is what I like most about my care, rather than being allocated workers without any consultation. It was made clear to me from the start that I would run my own care with my own workers.
Just to let you know that Fran, Jenny and myself are extremely happy with the support being given to Jenny at this time. Both workers are excellent!!!

David, parent of a client

121 Care
2020-02-28T10:37:45+10:00

David, parent of a client

Just to let you know that Fran, Jenny and myself are extremely happy with the support being given to Jenny at this time. Both workers are excellent!!!

Sarah (Skelton, Liaison Officer), you have gone about making a difference in a person's life.


Sarah assisted a client with obtaining a volunteer dog groomer role which the client is enjoying tremendously.

Jo Priestly, Client Services Manager (retired 2019)

121 Care
2020-02-28T10:44:02+10:00

Jo Priestly, Client Services Manager (retired 2019)

Sarah (Skelton, Liaison Officer), you have gone about making a difference in a person's life. Sarah assisted a client with obtaining a volunteer dog groomer role which the client is enjoying tremendously.

Thanks for the hard work Jeanie (McDonnell, Client Service Manager). I'm sure it will improve service delivery.

SA, Senior Reportable Incidents Office, NDIS Commission

121 Care
2020-02-28T10:47:43+10:00

SA, Senior Reportable Incidents Office, NDIS Commission

Thanks for the hard work Jeanie (McDonnell, Client Service Manager). I'm sure it will improve service delivery.
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121 Care