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Useful Services

Useful Services

Your Life Your Choice Host Providers logo Your life your choiceHost providers work directly with Your Life Your Choice participants, their families and carers to develop flexible and creative approaches to meet their disability support needs. Host providers receive your funding from Disability Services, and are responsible for reporting all funding expenditures back to Disability Services. Click here to research for endorsed host providers. Download the YLYC handbook.

Non-urgent Ambulance Number

ambulance Clients, their family members and carers can call a non-urgent ambulance number  if they are stuck in a difficult situation that is not necessarily an emergency.

Non-urgent Ambulance Number 131 233. 

If it is an emergency situation always call 000.


Emergency Preparedness

whats your what-if plan

During a disaster a lot of bad things happen. That’s why everyone needs a [WHAT-IF] plan. These pages will help you Get Ready for any disaster. You will find fact sheets, tips and links to resources which will help you start a [WHAT-IF] plan that suits you.




Identifying, Preventing and Responding to abuse, neglect and exploitation

abuse & neglect pic

To support and complement the department’s policy on Preventing and Responding to the Abuse, Neglect and Exploitation of People with Disability, this Resource Kit has been developed.  It provides best practice tools and strategies around the prevention and response to abuse, neglect and exploitation cases.

For further information visit The Department of Communities, Child Safety and Disability Services.

Home Assist Secure Service

Home Assist SecureThe Home Assist Secure Service is a State Government program administered in Queensland by the Department of Housing. This service aims to remove practical housing-related difficulties experienced by older people and people with a disability who wish to remain living in their home. The service provides free information and referrals about home maintenance, falls prevention, repairs, modifications and home security. Eligible people must be 60 years and over, or of any age with a disability, and live in their own home or in rental housing. For more details contact a Home Assist Service in your area: Maroochydore: 07 54766130 | Caloundra: 07 54917489 | Noosa: 07 54490214 | Gympie: 07 54836666 | Kingaroy: 1800 232 234 | Brisbane: 07 32540355 | Bundaberg: 1800 112 210 | Gold Coast: 07 55381947.


Council Cabs

council cabs

Council Cabs is a door-to-door pre-booked service provided by Sunshine Coast Council and operated by Suncoast Cabs. To be eligible for the service, you must be over 60 or a person with a disability who can travel independently or with a carer. The service will take you to your nearest designated shopping centre once per week, on a specific day, for a fixed fare of $2 one-way per person. To book call 1300 139 433 by noon the day before your trip.

Medical Cooling and Heating Electricity Concession

air conditioningThe Queensland Government provides financial assistance to low-income Queenslanders with a medical condition which requires the use of electricity for cooling or heating. This assistance is provided for a period of 2 years, at which time eligibility will require review. The concession is provided to assist individuals with the increased electricity costs incurred by frequent operation of an air-conditioning unit in order to regulate body temperature. For further information download the application form Medical heating cooling concession application

Online Shopping Service

Coles online shopping serviceColes started an online shopping service on Sunshine Coast. The area to be covered is from Caloundra to Noosa and West to Noosa. Delivery charges start form $9.00. For more info go to their website www.coles.com.au or call 1800 455 400





comlinkComLink was developed and has become the community face of STAC (Suncoast Transport and Care Association Inc.) to deliver our range of community care services. ComLink links the community through coordinated and flexible transport and care solutions. For more information go to http://www.comlink.org.au/

Companion Card

companion card 1

The Companion Card program supports people with a disability to have the same opportunities for participation and recreation as other community members. It promotes fair ticketing for people with a disability who need the significant assistance of a companion to attend activities and venues in their communities. For further information and application form please download the Companion card application.


Carer Business Discount Card


Residents receiving the Centrelink Carer Payment are eligible to receive the Carer Business Discount Card, which is an initiative of the Qld Government. The card is intended to provide direct, real benefits to eligible carers in acknowledgement of their valuable contribution to the community.The Carer Business Discount Card is accepted at thousands of business outlets throughout Queensland.

Participating businesses are encouraged to display “Carer Business Discount Card welcome here” stickers in windows or near cash registers. To apply for a card, go to their website www.qld.gov.au/carercard or call Smart Service Qld on 13 13 04, Monday-Friday, 8am-6pm. If there is a business that you would like to encourage to join the scheme, please email their details to cardservices@smartservice.qld.gov.au

Motorised Wheelchair Use Information

wheelchair road signA motorised wheelchair can only be used on footpaths and other road related areas if it is registered. For further information on registration procedure please go to the Queensland Goverment Transport Department and download the Information about motorised wheelchair use and and the Motorised wheelchair registration form (image courtesy of http://www.roadtrafficsigns.com/)



The Roundabout

roundabout logoPutting your preloved Disability and Mobility Equipment into the hands of someone who needs it. This is a customised, easy-to use website for people wishing to buy or sell items through an on-line listing service.The Roundabout can connect and transform people’s lives set up to help you sell or buy equipment at an affordable price. For more information go to their website  http://theroundabout.com.au/ or call 1300 361 226.

Pets for Life

petsforlife logoDo you have a pet? Would you like a little bit of help to take care of your beloved pet? This is a free service supporting people with a disability or the aged to care for their pet with the help of a volunteer. The volunteer’s role may include assistance taking your dog for a walk, lending a hand with grooming, or cleaning out the kitty litter tray or bird cage. A secondary aim of the project is to prevent animals being surrendered to animal shelters by citizens due to difficulties in caring for them at home. For more info call Caloundra Community Centre on 07 5491 4000 or email petsforlife@calcomm.org.au


Important Note! Disclaimer

importantThe information contained in this website about services & goods provided by any other organisation does not imply a recommendation by 121 Care. People who wish to access services & goods of any organisation should determine for themselves the suitability of such services & goods.



Last updated: 25 March 2015