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121 Care is NDIS registered and starting pre-planning now

121 Care has been approved by the National Disability Insurance Agency (NDIA) to provide the following National Disability Insurance Scheme (NDIS) supports in Queensland:

  • Personal Activities (High support)
  • Assist Personal Activities
  • Plan Management
  • Assist – Life Stage, Transition
  • Support Co-ordination
  • Development  – Life Skills
  • Assist – Travel/Transport
  • Household tasks (domestic assistance)
  • Innovative Community Participation.

While the NDIS will not roll out on the Sunshine Coast until January 2019, it is never too early to start your NDIS pre-planning. 121 Care has developed a pre-planning tool which is now available. If you would like to discuss how to start pre-planning for your NDIS plan, give us a call today on 5443 9777.

To help get you used to how the NDIS Participant Portal works, we strongly encourage you to spend some time going through the portal. This will help to alleviate some of the stress of using the portal when you are registered. The step-by-step guide to using the Participant Portal can be found here: https://www.ndis.gov.au/medias/documents/h62/hff/8799383289886/Participant-Portal-Step-by-Step-Guide-Published-29.11.16.pdf


FREE National Disability Insurance Scheme (NDIS) Sessions


The number of people on the Sunshine Coast living with a disability, and who are entitled to government funding, is expected to double in the next few years under the introduction of the National Disability Insurance Scheme (NDIS).

Sunshine Coast-based charity, 121 Care, will host a series of information sessions in March on what the introduction of the NDIS will mean for those on the Coast living with disabilities.

While the NDIS has been rolled out across much of Australia in the last 18 months, it will not come into effect on the Sunshine Coast until January 1, 2019. However, the evidence suggests that those who have access to quality information about the NDIS are able to make a smoother transition to the new system than those who do not.

The information sessions, to be held at libraries throughout the Sunshine Coast, will examine the ways in which the NDIS operates, eligibility for the new system and what the next steps are.

“There has been a lot of concern among with people with disabilities, their families and carers about what the introduction of the NDIS will mean for their funding,” 121 Care General Manager Kym Chomley said.

“It is likely though, that many more people will be eligible for long-term funding under the NDIS for the provision of support services. We have seen the NDIS rollout in other parts of Australia and we have seen what has worked well with the system and what clients need to be aware of.

“Like all things, the more information individuals have, the more empowered they can be.

“The Federal Government has given an undertaking that no individuals will be worse off financially under the NDIS. We want to ensure people on the Sunshine Coast living with a disability know how to enter into the NDIS and get the most out of it to ensure they have all the support they need and can aim to live a life which is enriching and joyful.”

Free NDIS Information Sessions
Library Date Time
Coolum Library Thursday, March 2 2pm-3.30pm
Kawana Library Saturday, March 4 10am-11.30am
Maroochydore Library Thursday, March 9 10.30am-noon
Maleny Library Saturday, March 11 10am-11.30am
Caloundra Library Thursday, March 16 10am-11.30am
Beerwah Library Thursday, March 23 10am-11.30am
Nambour Library Saturday, March 25 10am-11.30am


The reason so many people are concerned about changes to their funding models is because the funding is used, among other things, to pay support staff to help them get in and out of bed, meal preparation, bathing, dressing, social interaction, shopping. These are things those without a disability take for granted.

“The more planning people with disabilities do before the NDIS is introduced, the more likely they are to get the funding they both need and would like,” Ms Chomley said.

“121 Care is encouraging people with a disability to start planning for the NDIS as soon as possible. This allows them to be clear on what they need and allows their service providers to help them get it.”

NDIS funding will be available to Australians with a disability, who are aged 65.

Bookings for the sessions are essential and can be made here: https://library.sunshinecoast.qld.gov.au/Whats-On/Legal-and-Finance/Disability-Support

If you would like more information on the NDIS or the information sessions, please do not hesitate to contact us on 5443 9777.

The news is not all bad


There is no doubt there has been a lot of negative press about the roll out of the National Disability Insurance Scheme (NDIS). This information has been widely shared.

So we here at 121 Care thought we would share some of the positive stories about the NDIS and how it has changed lives for the better. These stories come from the Every Australian Counts website 

In just six years Every Australian Counts supporters have made the NDIS real – transforming it from a vision that united Australians in every corner of the country to a scheme that is now rolling out in every state and territory,” the website said.

“From a broken, fragmented and unfair system to a new scheme that places people first – giving people with disability choice and control over the supports they need based on their plans and goals for their own lives.”

To hear about six success stories, click on the click: http://www.everyaustraliancounts.com.au/six-years-transforming-lives/



NDIS Champions trained up and ready to go

Great news! Australia’s National Disability Insurance Scheme (NDIS) Champions – including three based on the Sunshine Coast – are now able to offer free information sessions about the program through to November 25.

The Nannie-tealDIS has been rolled out across some states in Australia (Victoria, NSW, Tasmania, South Australia, the ACT) with the Sunshine Coast the final location for the implementation of the national scheme.

While this is not expected to be fully introduced locally until January 2019, there is a heightened level of fear, anxiety and concern about the introduction of the scheme among people with disabilities, their carers and families.

This is because we are talking about funding for basic daily services for some people, from assistance getting out of bed, showering, dressing, meal preparation, overnight care, respite care as well as social, cultural and educational opportunities.

For this reason, early NDIS planning is being encouraged and to do this successfully, easy to understand knowledge is the key.

“As a NDIS Champion, I have the opportunity to bring you a delivery in plain English from AFDO [Australian Federation of Disability Organisations],” Caloundra-based NDIS Champion Annie Teal said.

“I have been trained in the delivery of information sessions to service providers, support groups and clients about the new disability support insurance scheme that all Australians under 65 with a disability can have access to.”

Annie was one of just 30 Australians trained by the AFDO to be a NDIS Champion.

Annie, 51, was seven when she had her first stroke. Subsequent strokes as an adult have left her physically impaired. She was also diagnosed with multiple sclerosis three years ago. The Caloundra woman is bursting with energy and believes the training she has received means she will be able to help alleviate some of the concern and confusion around the introduction of the NDIS.

The two other Sunshine Coast NDIS Champions are Steve Hardy, 62 from Maroochydore who is vision and hearing impaired; and, Sam Wall, 25, an occupational therapy student at USC who has aspergers and lives at Cotton Tree.

At present, there is a lot of confusion about what being under the NDIS will mean for individuals with many fearing they will be worse off financially or lose some access to the services they need. We believe this is unlikely to be the case.

121 Care is encouraging people with a disability to start planning for the NDIS as soon as possible to ensure a smooth transition to the new system. This will also allay some fears and hopefully, will see Sunshine Coast locals entering the NDIS fully prepared.

Annie, Steve and Sam are all now funded to present information sessions on the NDIS to the public for free through all of October right through to November 25.

This can be done through service providers (like us – we are having sessions for our clients and carers), employment agencies, advocacy groups and so on. We want the Sunny Coast to know Annie and Steve are available to come and talk with them and their organisation for free. From November 26, organisations will need to pay a fee to access the same information.

It is also worth noting that there are many people out there who currently receive little or no government financial assistance who will be entitled to NDIS funding. We want these people to know that.

NDIS funding will be available to Australians with a disability, who are aged under 65.

For more information email social@121care.org.au or check out the Disability Loop website http://www.disabilityloop.org.au/





NDIA Chairman addresses concerns

As I am writing this letter to you, I can hear my two adult sons with disability in our kitchen. They are with my wife, preparing our Father’s Day lunch.

I am grateful they have allowed me time today to write to you, my NDIS family; the thousands of Australians with disability, their families, friends and carers.

As I travel across Australia, and speak to and receive many letters and emails from the NDIS community – whom I now call family – I am constantly reminded of the daily and lifelong struggles you face with great courage and determination.

This makes me acutely aware that the past few weeks must have been very difficult.

Each time the NDIS experiences challenges, hundreds and thousands of Australians fear the worst: that the NDIS won’t reach them and help change their lives for the better.

I assure you, the NDIS will be delivered in full, right across Australia.

From July 1, there have been some significant issues, with the introduction of the new portal and our communications with stakeholders. I apologise for the stress this has caused.

Now the portal is operating successfully with 96 per cent of payments being processed and paid within 48 hours.

I thank you for your patience while we have been working to improve the new portal.

What has given me great confidence during these last few weeks has been the commitment and high capability of our staff, the culture we have built of learning as well as performing and the expertise and commitment of our many partners.

Minister Porter, our staff, other members of the public service, our partners, and many service providers have all united to overcome this challenge. It is shared commitments, like we have seen in recent weeks, that will ensure that the NDIS is delivered successfully.

During the trial phase of the NDIS, we also experienced and overcame many challenges.

Looking ahead, some of the risks and challenges will be big. Others will be small. Not everything will be right first time.

However, our track record of agile, measured and highly effective responses should give you and the Australian community confidence that we are building the NDIS successfully.

Getting back on target

On Friday, I was invited to speak to all the Ministers responsible for the development and delivery of the NDIS at the Disability Reform Council Meeting in Sydney.

I advised the Ministers that I have full confidence in the National Disability Insurance Agency and our ability to deliver the Scheme on time and on budget, because our loyal and dedicated staff and partners are our greatest asset.

The CEO of the Agency, David Bowen, and I presented our strategies to get plan approvals back on track by the end of this year.

We expect that by the end of this calendar year up to 38,500 more participants will have approved plans, provided we get the data we need on time. This will amount to more new participants in six months than the total that came into the NDIS during the three-year trial period.

We will be greatly assisted in meeting these targets, as a result of significant additional resources that have been allocated to the Agency by Minister Porter.

All the Ministers responsible for the NDIS gave their strongest support and assurances that they and their Departments will work cooperatively with the Agency to deliver the full NDIS.

The high level of goodwill between governments and strong commitment and collaboration from everyone who is contributing to the roll-out of the NDIS will need to continue and, indeed, strengthen for us to realise the vision of a better life for thousands of Australians with a disability.

Unity, singularity of purpose and mutuality are the foundations on which the NDIS is being built.

We need to remain united – to continue with our shared vision, purpose and actions.

The best thing you can do to help us deliver the NDIS is to give us your feedback directly at Feedback@ndis.gov.au

On behalf of the National Disability Insurance Agency, you have our unwavering commitment to deliver the NDIS in full.

I have included in this letter a personal photo of me and my sons today. They are my absolute joy and enable me, in so many ways, to contribute to building the NDIS.

With my best wishes to you, your family and friends,

Bruce Bonyhady AM Chair National Disability Insurance Agency – September 2016


THE National Disability Insurance Scheme


NDIS new

This page will be regularly updated with information on how to make the best transition to the National Disability Insurance Scheme (NDIS). At 121 Care, we understand there is a lot of confusion and angst about the impending changes.
If you would like to discuss your NDIS care plan and how to get the most out of the new system, whether you are an existing 121 Care client or looking at your options, call us to arrange an appointment.
For more information on the NDIS and how it may impact you, visit: NDIS – Government information page

The Australian Department of Human Services continues to provide some quality information on the roll out of the NDIS.

To find out more about the roll out of the scheme across Queensland, click here. The NDIS in Queensland